Prepare Your Team So They are

Confident, Educated and

Quick Lane

Team Training

Training is most effective when it meets a recognized need, such as helping an employee improve his or her selling skills or product knowledge. Many factors affect how successful training will be. The most important factor are leadership and guidance. If dealer management supports the training, it is much more likely to succeed.

A training plan focused on specific and individual employee needs ensures the investment of time and money will pay off

Web Based Training

Web Based Training

KNOWLEDGE focused - teaches the information students need to know to perform their job
Available 24/7/365
Can be repeated as often as needed
Core Training

Workshops

Workshops

SKILL focused - enables learners to practice and hone critical job skills
Limited in breadth - ONLY critical skills
Scheduled in-market by regions based on need
Open to everyone

Store Training Module

Store Training Module

Delivered at launch and as needed to aid with turnover
Reinforces web content and ensures understanding

Quick Lane Offers
Curriculums for 3 Positions

ADVISOR

This is a front line person whose primary responsibility is customer satisfaction, concern documentation, and the sale of needed services identified through the VCU process.

Customer satisfaction
Concern documentation
Sale of needed services identified

MANAGER

This person may also have front line duties, but he or she is the one responsible for shop management, total daily sales, and overall Quick Lane performance.

Shop management
Total daily sales
Overall Quick Lane performance

TECHNICIAN

This person is responsible for extraordinary service for routine maintenance and for using the VCU to identify additional opportunities.

Extraordinary Service
Using VCU to identify opportunities

How to Get Started

3 Simple Steps to Get Started

1

1

Ensure your Quick
Lane personnel are
listed in STARS

2

2

Check to be sure they
have a job or role code
that identifies them as a
Quick Lane employee.

3

3

Help your Quick Lane
employees understand the curriculum requirements ateach level (Fundamental, Base and Master) and your
expectations for
completion.

Click a coin

Use Your Training in Your Marketing

Once your technicians are trained,
let your customers know

Give your customers peace of mind by showcasing your tained technicians

Start the Quiz!