Here Are Your Answers!

1. 45 to 60 minutes!

   Basic “Works Packages” should take less than an hour to complete from customer write-up to customer departure. Otherwise, customer satisfaction is significantly impacted.

2. Get Feedback!

   Get the most detailed reviews on how your customers rank your facility’s service with your CVP report.

3. True!

   Having fast moving Motorcraft parts on hand allows for faster service turnaround times, meaning customers don’t wait as long. Some parts you should always have in stock include oil filters, cabin air filters, batteries, and wiper blades.

4. All of the Above!

   Having dedicated equipment to perform all 13 services gives you the ability to speed up service time, resulting in  quicker bay turnaround time. Other dedicated equipment you should have includes battery testers, tire changer and balancer, overhead oil dispensing equipment, and strut compressor.

5. True!

   Utilizing Quick Lane-specific processes for completing basic services does improve your facility’s efficiency, allowing you to serve more customers. Implementing any or all of the following techniques will greatly benefit your facility: two technician teams, Speed Bays, Quick Lifts, tool carts, and having clean and organized bays.